Frequently Asked Questions

Everything you need to know about caring for your ink.

When can I start using Mad Rabbit products on a new tattoo?

Our Tattoo Goo is designed for immediate aftercare once your bandage is removed. For our Tattoo Balm, we recommend waiting until the peeling process is complete, usually 2-3 weeks after getting inked.

Are your products safe for sensitive skin?

Yes, all Mad Rabbit products are formulated with clean, natural ingredients and are free from harsh chemicals, parabens, and sulfates to ensure they are gentle on all skin types.

How long does shipping take within the United States?

Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer a money-back guarantee?

We want you to love your results. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

Are Mad Rabbit products vegan and cruelty-free?

Absolutely. We are committed to ethical beauty; all of our formulations are 100% vegan and we never test on animals.

Will the Tattoo Balm make my old tattoos look better?

Yes! Our Balm is specifically designed to hydrate the skin and enhance the vibrancy of older, faded tattoos by providing deep moisture and nourishment.